Shaping the Future of Public Services through Innovation

The OECD's Global Trends in Government Innovation 2024 report shines a spotlight on groundbreaking practices that are redefining public services to better address the complex needs of modern societies. Drawing insights from nearly 800 case studies across 83 countries, the report identifies five key trends, including personalised services for inclusivity, data-powered decision-making, and public participation opportunities. These innovations align with the OECD’s human-centred framework, demonstrating how governments are leveraging technology, collaboration, and foresight to create resilient, efficient, and inclusive public services. The report emphasizes the critical role of user engagement and anticipatory strategies in fostering trust and adaptability in public institutions.

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